primary care

What is Primary Care?

Primary care is typically the first point of contact within the health care system. While it has traditionally been delivered by family physicians and nurse practitioners in clinics, it has evolved to include a team-based approach involving registered nurses, and other allied health professionals.

It’s where you go for:

  • Preventive care – including routine check-ups, immunizations, cancer screenings, and guidance on healthy living.
  • Acute care – for common illnesses, infections, soft tissue injuries, wound care, and flare-ups of chronic conditions.
  • Chronic disease management – such as diabetes, hypertension, asthma, and arthritis, through ongoing and personalized support.
  • Mental health support – with initial assessment, treatment, and referrals.
  • Maternal and child health – including prenatal care, well-baby visits, and parenting resources.
  • Care coordination – connecting you to specialists, diagnostic tests, and community services when needed.

Primary care supports your health throughout your entire life, with an emphasis on building lasting relationships and continuity of care. Primary care is the foundation of a strong health care system. It provides person-centred care over time, helping people maintain their health, manage illness, and navigate the broader health system. At its core, primary care is accessible, comprehensive, coordinated, and continuous — principles that improve health outcomes, reduce costs, and promote equity.

Levels of Health Care

Primary Care

Your first stop for general health needs – focused on prevention, early detection, and managing both chronic and acute conditions. It’s person-centred and continuous across the lifespan.

Secondary Care

Specialized services (like orthopedic surgery or obstetrics), typically accessed through a referral from your primary care provider. These services are often delivered in regional hospitals such as East Kootenay Regional Hospital (EKRH) or Golden District Hospital (GDH).

Tertiary Care

Highly specialized, advanced medical care for complex or life-threatening conditions. This care is usually provided in larger centres and may involve services like neurosurgery or cardiothoracic surgery, such as those available at Kelowna General Hospital (KGH).